Data Deletion Instructions

How to Request Deletion

1. Send an email to zayed.seifeldin@gmail.com with the subject line: "Data Deletion Request".
2. Include enough information for us to identify your account (for example: your account email, organization name, and WhatsApp phone number used in Nexus).
3. We may request identity verification before processing the request.

Processing Timeline

We aim to confirm valid requests within 7 business days and complete deletion within 30 days, unless a longer period is required by law, security obligations, or unresolved legal claims.

What Gets Deleted

When applicable, we delete or anonymize account data, user profile data, and customer communication records associated with your request, unless retention is required by law or for legitimate security/audit purposes.